When the air stops being cold in the middle of a East Texas July, you do not want a guess and a parts-cannon. Our technicians test the system, identify the component that actually failed, and give you a flat-rate price before anything is touched.
Napps Cooling — Longview & East Texas since 1957
Air conditioners fail in fairly predictable ways here, and the cause is usually one of a handful of components. Knowing which one it is before quoting is the difference between a repair and a sales pitch.
The single most common AC failure, and one of the least expensive to fix. A failed run capacitor leaves the fan spinning while the compressor sits dead — the classic "air is blowing but it is not cold" call.
Low refrigerant is a symptom, never the disease. Topping a system up without finding the leak means paying again next summer. We locate the leak, repair it, then recharge to the manufacturer spec.
Ice on an air conditioner during a Texas summer means airflow is restricted or the charge is low. Running the system while it is frozen is how a repair turns into a compressor replacement.
The expensive end of the scale. When a compressor or condenser fan motor fails we tell you plainly what the repair costs against a replacement, so the decision is yours and not a foregone conclusion.
Not every no-cooling call is the air conditioner. Failed thermostats, tripped float switches, blown low-voltage fuses and bad control boards all present as a system that simply will not start.
A cooling failure in a heat wave is a health risk for older adults, infants and anyone with a respiratory condition. Our emergency line is staffed around the clock, every day of the year.
Replacing components one at a time until the symptom disappears is expensive for you and lazy for us. Here is what our technicians actually check, and in what order.
Most no-cooling calls end here. We test the capacitor under load, check the contactor for pitting, verify voltage at the disconnect and inspect the low-voltage circuit. These are the cheapest failures and the most common, so it makes no sense to check anything else first.
Emergency Repair →A clogged filter, a dirty evaporator coil or a failing blower motor will mimic a refrigerant problem exactly. Checking static pressure and temperature split before touching a gauge set prevents the classic mistake of adding refrigerant to a system that never needed it.
Maintenance →Only once electrical and airflow are ruled out do we connect gauges. Subcooling and superheat tell us whether the charge is correct, and if it is low we find the leak rather than simply topping it up and leaving.
System Replacement →If the fault is a compressor or coil on a system past fifteen years running phased-out R-22, we say so and show you the numbers both ways. If the system has years left in it, we say that too. You get the decision, with real figures behind it.
Financing Options →Relative cost and time. Confirmed on site before any work begins.
| Failure | Typical Symptom | Time on Site |
|---|---|---|
| Capacitor / contactor Most Common | Fan runs, no cold air; clicking | Under 1 hr |
| Frozen coil | Ice on lines, weak airflow | 1–2 hrs |
| Refrigerant leak | Gradual loss of cooling | 2–4 hrs |
| Compressor | System will not start, breaker trips | Half–full day |
Or call 903-758-6482 — 24/7
No hourly meter running while a technician works out what is wrong. No pressure to replace a system that does not need replacing.
903-758-6482 or the form below. Emergency cooling calls are answered 24 hours a day, every day.
A licensed technician tests electrical, airflow and charge in that order, and finds the component that actually failed.
You get a fixed price and a plain explanation of what failed before any work starts. Repair and replace options where both are real.
We complete the repair, confirm the system is cooling to spec, and explain what caused the failure so it does not repeat.
Air conditioners give warning before they fail outright. Acting on these usually turns an emergency call in July into a routine repair in May.
Three generations of East Texas families have called the same company for this. That only happens when the diagnosis is honest and the repair holds through the summer.
Or call 903-758-6482 — available 24/7
These come straight from our Google Business Profile — unedited, and updated automatically as new reviews come in.
The questions we are asked most often on air conditioning repair calls in Longview, TX.
It depends entirely on which component failed. A capacitor or contactor is among the least expensive repairs on any system; compressor or evaporator coil work sits at the opposite end of the scale. Rather than quote a range that may not apply to your system, we diagnose the actual fault and give you a flat-rate price before work starts — so the number you approve is the number you pay.
Most repairs are completed on the first visit. Our service trucks carry the parts that fail most often — capacitors, contactors, fan motors, thermostats and common control components — so the majority of no-cooling calls are resolved the same day. Where a part has to be ordered we tell you upfront and give you a realistic date rather than a hopeful one.
That specific symptom — the indoor fan running while the air stays warm — most often means the compressor is not engaging, and the usual culprit is a failed run capacitor. Low refrigerant from a leak, a frozen evaporator coil, or a severely clogged filter produce the same complaint. If you can see ice on the refrigerant lines, switch the system off before calling; running it frozen risks the compressor.
Often yes. Age alone is not the deciding factor — the repair cost relative to a replacement is. As a rough guide, if the repair costs well under a third of a new system and the unit has been reliable, repairing it is sound value. Past fifteen years, with a major component failing and bills climbing each summer, replacement usually wins. Systems still running R-22 deserve a closer look either way.
Yes, and most of what we repair we did not install. Our technicians work on every major brand regardless of who put it in. If the equipment is still under a manufacturer warranty we will help you make the claim rather than quietly billing you for a covered part.
Emergency and after-hours calls are priced differently from scheduled daytime work, and we tell you that on the phone before dispatching — not on the invoice afterwards. If the problem can safely wait until normal hours we will say so rather than upselling you an emergency visit you do not need.
Cooling is one part of the system. Napps handles the whole of it — heating, air quality and the ductwork that ties it together.
Same-day service available. 24/7 emergency response. Upfront pricing — always.
Fill out the form and our team will confirm your appointment shortly. If your system is down in the heat, call us directly — we are available around the clock.
