Customer Reviews
Napps in Longview, TX
Our Google rating is 4.8 stars from 229 reviews. It is not a perfect five, and we would rather show you the real number than claim one — a company that has been working in East Texas since 1957 has, inevitably, had days that did not go well. What follows is the live feed, unfiltered.
- 4.8 Stars, 229 Google Reviews
- Live Unfiltered Feed
- Family Owned Since 1957
- Licensed HVAC & Plumbing
Napps Cooling, Heating & Plumbing — Longview & East Texas since 1957
Real Reviews, Shown As They Are
The reviews below come straight from our Google Business Profile. We do not curate them, and we do not screen which ones appear. A rating of 4.8 from 229 reviews is a genuinely strong number for a service trade, and it is more useful to you than a perfect score would be — perfect scores in this industry usually mean a small sample or a filtered feed.
Why Reviews Matter More in the Trades
Most people choosing an HVAC or plumbing contractor cannot evaluate the technical work. You cannot tell whether the refrigerant charge was measured or estimated, whether the load calculation was run or the tonnage simply copied, or whether the condensate drain was actually cleared. What you can see is how people were treated, whether the price matched the quote, and whether the problem stayed fixed. That is what reviews are actually good evidence of.
If Something Goes Wrong
Call us before you write the review, and give us the chance to put it right. Not because we would rather the review did not exist, but because a fault we do not hear about is one we cannot fix — for you or for the next customer. The number is 903-758-6482 and it is answered by a person.
Every service page on this site carries this same live review feed and the same 4.8 rating. We do not show a different number in different places.
Leaving a Review
If we have done work for you, a review helps other East Texas homeowners more than any advertising we could buy. Search for Napps Cooling, Heating and Plumbing on Google and leave an honest one — including if it is critical.
Real Reviews from Real Napps Customers
These come straight from our Google Business Profile — unedited, and updated automatically as new reviews come in.
Review Questions
What people ask about our rating and feedback.
4.8 stars from 229 reviews. We show that number rather than rounding it up, and the feed on this page is live from our Google Business Profile rather than a selection.
No. The feed comes directly from our Google Business Profile and shows what is there. We do not choose which reviews appear, which is also why the rating is 4.8 rather than 5.0.
Call us on 903-758-6482 and tell us what happened. We would genuinely rather hear it and put it right than have it go unaddressed. The line is answered by a person at any hour.
Search for Napps Cooling, Heating and Plumbing on Google and leave one there. Honest reviews, including critical ones, are more useful to other homeowners than a page of five-star entries.
Yes. We hold both a Texas HVAC licence and a Texas plumbing licence, and the reviews cover cooling, heating, plumbing, drains and commercial refrigeration work alike.
Since 1957, from the same Longview base, under the same family. That is a long time to accumulate a rating, which is part of why 229 reviews at 4.8 is a more meaningful figure than a handful of perfect ones.
Ready to Book? Call 903-758-6482.
Licensed HVAC and plumbing, upfront flat-rate pricing, and 24/7 emergency response across East Texas.
Request Service From Napps
Tell us what you need. For emergencies — no cooling, no heat, an active leak — please call rather than waiting on a form.
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24/7 Emergency Line 903-758-6482
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Office Location 1003 West Cotton St., Longview, TX 75604
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Emergency Service Available 24 hours a day, 7 days a week
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Financing Available Financing available on system replacement and major plumbing work