Water damage is one of the few household problems that gets worse by the minute rather than by the day. A burst supply line can put hundreds of gallons through a ceiling before anyone finds the shut-off. Our emergency line is answered by a person who can dispatch, at any hour of any day.
Napps Plumbing — Longview & East Texas since 1957
If it is safe to wait until morning at standard rates, we will tell you so on the phone. These are the ones that should not wait.
Water entering the structure under pressure. Shut the main off first if you can reach it, then call — every minute of flow is drywall, insulation and flooring.
Waste water coming up through a floor drain, tub or toilet is a health hazard as much as a plumbing fault. Keep people and pets away from it and call.
No water at any fixture usually means a main line failure, a supply problem or a valve that has failed closed. It is not something to diagnose by trial and error.
If you smell gas, leave the building first and call the utility from outside. Once the area is made safe we handle the gas line repair itself.
A tank that has split empties its full capacity onto the floor and keeps refilling. Shut off the cold supply to the heater and the power or gas, then call.
For restaurants and food service a plumbing failure is a closure risk measured in hours. Same emergency line, same dispatch.
Two or three minutes of the right action here saves considerably more than the call-out costs.
This is the single most valuable thing you can do, and the time to learn where it is was last year. In most Longview homes it is at the meter near the street, or on the exterior wall where the supply enters. Turn it clockwise until it stops. If you have never located yours, do it after this is over and label it.
Valve Replacement →Close the cold water valve on top of the heater, then cut its power at the breaker or turn the gas control to off. Do not drain a hot tank in a hurry — the water is scalding, and the priority is stopping the supply rather than emptying it.
Water Heater Service →Every flush and every appliance cycle adds to what is coming up. Stop using all fixtures, keep people and pets away from the contaminated area, and open a window. Do not put drain chemicals into a line that is already backing up — it does not clear a main line blockage and it makes the water hazardous for whoever has to work in it.
Sewer & Drain →Do not operate light switches, do not use the phone indoors, and do not look for the source yourself. Get everyone out, call the gas utility from outside, and let them make the area safe. We handle the line repair afterwards — the sequence matters more than the speed.
Gas Line Repair →We will give you the same honest answer on the phone.
| Situation | Our Advice | Why |
|---|---|---|
| Water entering the structure under pressure | Call immediately | Damage compounds every minute |
| Sewage coming up indoors | Call immediately | Health hazard, not just a blockage |
| Gas odour | Leave, call the utility, then us | Safety sequence comes first |
| No water at all in the house | Call immediately | Main line or valve failure |
| One slow drain, everything else normal | Next standard slot | Localised and not urgent |
Or call 903-758-6482 — 24/7
A person answers, gives you something useful to do immediately, and tells you the price before a truck moves.
903-758-6482 is answered by someone who can dispatch, at any hour including nights, weekends and holidays.
Before anything else we talk you to the shut-off. Stopping the flow is worth more than the speed of our arrival.
You know the after-hours rate before a truck leaves. It goes in the phone call, not on the invoice.
We stop the immediate damage first, then carry out the repair — and tell you honestly if part of it is better done in daylight.
If you are seeing any of these, call rather than hoping it holds overnight.
A great many companies advertise 24/7 and route you to voicemail until Monday. Ours is answered by someone who can send a truck.
Or call 903-758-6482 — available 24/7
These come straight from our Google Business Profile — unedited, and updated automatically as new reviews come in.
What people ask when something has gone wrong outside normal hours.
Yes — a person answers, at any hour, including weekends and holidays, and that person can dispatch a plumber rather than logging a message for the morning. It is worth asking any company you call whether that is what they mean by 24/7, because frequently it is not.
In most Longview homes it is either at the water meter near the street, or on the exterior wall where the supply enters the building — often near a hose bibb. Turn it clockwise until it stops. If you cannot find it, call us and we will talk you through locating it. It is worth finding and labelling yours on an ordinary afternoon rather than at two in the morning.
After-hours work is priced differently from scheduled daytime service, and we tell you the rate on the phone before dispatching anyone. If the fault can safely wait for a standard-rate appointment we will say so instead of sending a truck. What we will not do is let you discover the difference on the invoice.
Stop using water anywhere in the house immediately — every flush and every appliance cycle adds to it. Keep people and pets away from the contaminated area and ventilate the room. Do not pour drain chemicals in; they will not clear a main line blockage and they make the water dangerous for whoever has to work in it. Then call us.
You can warm an accessible line gently with a hair dryer working from the tap end back, and you should open the tap so melt water has somewhere to go. Never use an open flame. Be aware that a frozen line has often already split, and the leak appears on the thaw — so if you have had a hard freeze and a tap that will not run, it is worth having someone look before the water finds its way back.
Yes, on the same line. Restaurants and food service in particular, where a backed-up grease line or a failed fixture bank is a closure risk rather than an inconvenience. We can also schedule follow-up work outside trading hours.
Once the immediate problem is stopped, these pages cover the repair that follows.
Answered by a person, 24 hours a day. We will help you stop the water before we even discuss the visit.
For an active emergency, please call 903-758-6482 rather than using the form — the phone is answered around the clock and gets someone moving faster.
