Schedule Service
Longview & East Texas
Book below and we will confirm a time. If the problem is urgent — no cooling in a heatwave, no heat in a freeze, an active leak, a blocked main or commercial refrigeration with stock at risk — call 903-758-6482 instead. A form waits until somebody reads it; the phone is answered by a person at any hour.
- Price Agreed Before Work
- 24/7 Emergency Line
- Licensed HVAC & Plumbing
- Serving East Texas Since 1957
Napps Cooling, Heating & Plumbing — Longview & East Texas since 1957
What to Tell Us When You Book
A few details make the visit considerably more useful, because they let us bring the right parts and the right technician rather than diagnosing from scratch on arrival.
- What the system is doing — no cooling, weak airflow, a noise, water where it should not be
- Roughly how old the equipment is, if you know
- Whether it is the whole property or one room
- Whether anything changed recently — a storm, a power cut, work on the house
- The property address, so we know which crew is nearest
What Happens Next
We confirm a time, attend, and diagnose on site. You get the price before any work starts — upfront flat-rate rather than an open-ended hourly charge — and where a repair is not a sensible spend on ageing equipment, we say so and give you the replacement figure alongside it.
Emergencies
Call 903-758-6482. The line is answered by a person 24 hours a day, and emergencies are prioritised ahead of routine work. That includes no cooling in high heat, no heat during a freeze, active leaks, blocked main lines and commercial refrigeration failures where inventory is at risk.
Not sure whether it is urgent? Call and describe it. We would rather tell you it can wait until Tuesday than have you sit through a weekend with a problem that was getting worse.
Planned Work
Maintenance, system replacement and larger plumbing jobs are worth booking ahead rather than at the point of failure. Pre-season maintenance in particular is the single highest-value routine work available on an East Texas home.
Real Reviews from Real Napps Customers
These come straight from our Google Business Profile — unedited, and updated automatically as new reviews come in.
Booking Questions
What people ask when scheduling.
Use the form on this page, or call 903-758-6482. The phone is answered by a person at any hour and is the faster route for anything urgent.
Where possible, particularly in Longview and the towns nearest us. Emergencies are prioritised ahead of routine work. Call rather than booking online if you need it today.
Upfront flat-rate. We diagnose, tell you what it costs, and only then start. No open-ended hourly invoices and no surprises at the end.
No cooling in high heat, no heat in a freeze, an active leak, a blocked main line, gas smells, or commercial refrigeration failing with stock at risk. Call those in rather than booking online.
Tell us the job when you book and we will be clear about what the visit costs before we come out. We would rather set that expectation in advance than have it be a surprise.
Yes, and it is the best time to do it. Pre-season slots fill quickly once the weather turns, and the whole point of maintenance is finding problems before the equipment is under load.
The services we are booked for most often.
Urgent? Call 903-758-6482 Now.
Answered by a person at any hour, with emergencies prioritised across East Texas.
Schedule Service With Napps
Tell us what the property is doing and where it is. For emergencies, please call rather than waiting on a form.
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24/7 Emergency Line 903-758-6482
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Office Location 1003 West Cotton St., Longview, TX 75604
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Emergency Service Available 24 hours a day, 7 days a week
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Financing Available Financing available on system replacement and major plumbing work