A new air conditioner is only as good as the sizing and the installation behind it. We calculate the actual load on your home, match equipment to it, and install so the system delivers the efficiency you paid for rather than the number on the box.
Napps Cooling — Longview & East Texas since 1957
Most of what separates a system that lasts fifteen years from one that struggles for eight happens on installation day, long before anyone notices a problem.
We size from a real calculation on your home — square footage, insulation, window area and orientation — not a rule of thumb. Oversizing is the single most common installation error in this region.
Replacing a failed or ageing system, matched indoor and outdoor. We remove the old equipment, correct anything that was wrong with the original install, and commission the new system properly.
SEER2 ratings changed how efficiency is measured. We will show you the realistic running-cost difference between tiers on your actual usage, rather than quoting a best-case figure from a brochure.
A new high-efficiency system connected to leaking, undersized ductwork will never reach its rating. We check static pressure and duct condition before quoting, and tell you if the ducts are the real problem.
Where running new ductwork is impractical or disproportionate — additions, garages, shops, older homes — a ductless system is often the better and considerably cheaper answer.
A heat pump handles both heating and cooling from one system and suits the East Texas climate well. Worth pricing alongside a conventional replacement before you decide.
Brand matters far less than most homeowners expect. Sizing, installation quality and ductwork decide whether a system performs — and all three are within our control rather than the manufacturer’s.
An oversized air conditioner cools the air quickly, satisfies the thermostat, and shuts off before it has run long enough to pull humidity out of the house. The result is a home that feels cold and clammy at the same time, and equipment that short cycles its way to an early failure. Correct sizing comes from a load calculation, not from matching whatever was there before.
Cooling Services →SEER2 replaced SEER in 2023 and is tested under conditions closer to real-world installations, so the numbers are lower but more honest. Moving from an old ten-SEER system to a modern high-efficiency unit is a genuine reduction in running cost; moving up one tier within the current range is a much smaller difference than the price gap usually suggests.
Financing →If static pressure is high or the return is undersized, a new system will underperform no matter what you spend on it. We measure before quoting. Occasionally the honest recommendation is to spend part of the budget on the duct system rather than all of it on equipment.
Air Duct Services →Under ten years old with a repair costing well under a third of replacement, repair is better value. Past fifteen, with a major component failing and bills climbing, replacement usually wins on total cost. Systems still running phased-out R-22 shift the balance because leak repairs on them are expensive. We give you both sets of numbers where both options are genuine.
AC Repair →Indicative guidance. We confirm against your load calculation.
| Option | Best Suited To | Typical Install |
|---|---|---|
| Standard efficiency AC | Budget-led replacement, moderate use | 1 day |
| High-efficiency SEER2 Best Value Here | Long cooling season, high usage | 1 day |
| Heat pump | Heating and cooling from one system | 1–2 days |
| Ductless mini-split | Additions, shops, no existing ductwork | Under 1 day |
Or call 903-758-6482 — 24/7
A quote should be a set of numbers you can compare, not a pressure exercise with a discount that expires when the technician leaves your driveway.
We measure the home, inspect the ductwork and run the load calculation. No quote is given before that work is done.
You get a written comparison across efficiency tiers with realistic running costs, not a single take-it-or-leave-it figure.
Most residential replacements are completed in a single day. We protect flooring, remove the old equipment and leave the site clean.
We verify charge, airflow and temperature split, register the warranty, and show you how to run the system properly.
Replacement is rarely urgent until it is. These are the indicators that make planning a replacement cheaper than reacting to a failure in August.
Anyone can fit a box outside a house. The difference shows in the third summer, when a correctly sized and commissioned system is still doing what it was sold to do.
Or call 903-758-6482 — available 24/7
These come straight from our Google Business Profile — unedited, and updated automatically as new reviews come in.
What homeowners in Longview ask most often when replacing an air conditioning system.
A straightforward residential replacement — matched indoor and outdoor units on existing ductwork — is typically a single day. If the ductwork needs modification, the electrical needs upgrading, or you are changing system type such as moving to a heat pump, it may run into a second day. We tell you which applies before scheduling rather than discovering it on the day.
That comes from a load calculation rather than a rule of thumb. Square footage alone is a poor predictor: insulation quality, window area and orientation, ceiling height and duct condition all move the answer materially. Matching whatever size was there before is the most common error, because the original may well have been wrong too.
In this climate it usually pays back better than it would further north, simply because the system runs so many hours a year. That said, the large gain comes from replacing an old low-efficiency unit — not from climbing one tier within the modern range, where the price difference often outweighs the saving. We will show you the numbers on your actual usage instead of a brochure figure.
Yes. A replacement is a significant and rarely well-timed expense, so payment plans are available and we will go through the options with you as part of the quote rather than treating it as an afterthought at signing.
Almost always, yes. Modern outdoor units are designed to work with a matched indoor coil, and pairing new outdoor equipment with an old coil commonly costs you the efficiency you just paid for — and can void the manufacturer warranty. If someone quotes an outdoor-only change on a system of any age, ask them to put the efficiency implications in writing.
Equipment carries the manufacturer warranty, which we register on your behalf so it is actually in force — a step that is skipped surprisingly often. Our workmanship is warranted separately. We will give you both in writing with the quote so you can compare properly against other bids.
Cooling is one part of the system. Napps handles the whole of it — heating, air quality and the ductwork that ties it together.
Free in-home assessment. Written options with real numbers. Financing available.
Fill out the form and we will arrange an in-home assessment. We run the load calculation and inspect your ductwork before quoting anything.
