When a system fails during an East Texas heat wave it stops being a comfort problem. Indoor temperatures climb fast, and for older adults, infants and anyone with a respiratory or cardiac condition that is a genuine medical risk. Our emergency line is answered by a person, every hour of every day.
Napps Cooling — Longview & East Texas since 1957
Not every fault needs an after-hours visit, and we will tell you honestly if yours can wait until morning at standard rates. These are the ones that should not.
Indoor temperatures rise quickly once a system stops, and a house can become genuinely dangerous within hours during a heat advisory — particularly for the very young, the elderly and anyone with a heart or lung condition.
A burning or acrid smell from the unit, or a breaker that trips repeatedly, is a fire risk rather than an inconvenience. Switch the system off at the breaker and call — do not keep resetting it.
An overflowing condensate pan will find its way into ceilings and drywall. What starts as a blocked drain becomes a building repair remarkably quickly once water gets into the structure.
Ice on the refrigerant lines means the system should be shut off immediately. Continuing to run it risks liquid refrigerant reaching the compressor, turning a modest repair into the most expensive one there is.
For restaurants, medical offices and anywhere holding temperature-sensitive stock, a cooling failure is a revenue and compliance problem measured in hours.
Walk-in coolers, freezers and ice machines losing temperature put stock at risk immediately. Our commercial refrigeration side runs on the same emergency line.
A few things genuinely help, and one or two common instincts make matters worse. Worth two minutes while the technician is on the way.
Switch the air conditioner off at the thermostat but leave the fan set to ON. That circulates air across the frozen coil and thaws it far faster than switching everything off. Do not attempt to chip or melt the ice, and do not restart cooling until it has fully thawed — running a frozen system is how compressors die.
AC Repair →Reset it once. If it trips again, leave it off and tell us when you call. A breaker that trips repeatedly is doing its job — there is a genuine fault drawing current it should not, and repeatedly resetting it risks both the equipment and the wiring.
Electrical Faults →Switch the system off to stop the flow, put something under the leak, and move anything valuable out of the way. Most of these are a blocked condensate drain, which is a quick fix — but only if the water is stopped before it reaches a ceiling.
Plumbing Services →Close blinds on sun-facing windows, move to the lowest floor of the house, run ceiling fans, and drink more water than feels necessary. If anyone in the household is elderly, very young or has a heart or respiratory condition, and the indoor temperature is climbing, do not wait it out at home — go somewhere cool and let us meet you there.
Schedule Service →We will give you the same honest answer on the phone.
| Situation | Our Advice | Why |
|---|---|---|
| Burning smell or repeated breaker trip Call Now | Call immediately | Fire and equipment-damage risk |
| No cooling, heat advisory, vulnerable household | Call immediately | Genuine health risk |
| Water leaking into the ceiling | Call immediately | Building damage escalates fast |
| No cooling, mild weather, healthy household | Next standard slot | Avoids after-hours pricing |
Or call 903-758-6482 — 24/7
No queue system, no callback window measured in days, and no surprise on the invoice.
903-758-6482 is answered by someone who can dispatch, at any hour of any day including holidays.
We ask what the system is doing. If it can safely wait for a standard-rate slot we will tell you so.
You know the after-hours rate before a truck leaves. It goes on the phone call, not on the invoice.
Trucks carry the components that fail most often, so the majority of emergency calls are resolved on the same visit.
If you are seeing any of these, call rather than hoping it holds overnight.
Plenty of companies advertise 24/7 and route you to voicemail until Monday. Ours is answered by someone who can send a truck.
Or call 903-758-6482 — available 24/7
These come straight from our Google Business Profile — unedited, and updated automatically as new reviews come in.
What people ask most often when their air conditioning has failed outside normal hours.
Yes — a person answers, at any hour, including weekends and holidays, and that person can dispatch a technician rather than simply logging a message for the morning. It is worth asking any company you call whether that is what they mean by 24/7, because frequently it is not.
After-hours work is priced differently from scheduled daytime service, and we tell you the rate on the phone before dispatching anyone. If the fault can safely wait for a standard-rate appointment we will say so instead of sending a truck. The one thing we will not do is let you find out the difference when the invoice arrives.
Turn the cooling off at the thermostat but set the fan to ON — circulating air across the coil thaws it much faster than shutting everything down. Do not chip at the ice or apply heat, and do not restart cooling until it has completely melted. Running a frozen system risks liquid refrigerant reaching the compressor, which is the most expensive failure on the machine.
It depends on where you are and how many calls are already running — during a widespread heat event everyone in Longview calls at once and we are honest about that. We give you a realistic window when you call rather than an optimistic one, and we will tell you if another provider is likely to reach you sooner in a genuine medical situation.
No. Reset it once. If it trips again, leave it off and tell us when you call. A breaker tripping repeatedly means a real fault is drawing current it should not, and repeatedly forcing it back on risks damaging both the equipment and the wiring — occasionally with fire consequences.
Yes, on the same line. Restaurants, medical and dental offices, server rooms and anywhere holding temperature-sensitive stock. Our commercial refrigeration side — walk-in coolers, freezers and ice machines — is covered by the same emergency dispatch.
Cooling is one part of the system. Napps handles the whole of it — heating, air quality and the ductwork that ties it together.
Answered by a person, 24 hours a day. Nights, weekends and holidays included.
For an active emergency, please call 903-758-6482 rather than using the form — the phone is answered around the clock and gets a technician moving faster.
