Most home service companies in East Texas have not been around long enough to have a story worth telling. Napps has been serving Longview since 1957, which means we have kept homes comfortable through nearly seventy years of changing technology, changing neighborhoods and changing expectations.
In this video, we walk through where Napps came from and what has stayed the same.
Nearly Seven Decades in the Same Community
A company that opens in Longview in 1957 and is still here today has been through a lot of East Texas summers. It has also outlived a great many competitors, and that is not an accident. In the home service trades, longevity is the clearest signal a homeowner has. Companies that cut corners, overcharge or fail to stand behind their work do not last decades in a community where everyone knows everyone.
Being local for that long also means we have institutional knowledge you cannot buy. We know how the clay soil around Longview moves and what that does to pipes under a slab. We know which neighborhoods were built in which decade and what that means for the systems inside those homes. We have serviced the same houses across multiple owners.
Growing With What Homeowners Needed
Napps did not set out to cover as much ground as we do now. The service lines grew because customers kept asking. Someone we had trusted for years with their air conditioning would call about a water heater, or a slab leak, or a walk-in cooler at their business, and would rather have us handle it than start over with a stranger.
Today that means residential and commercial HVAC service, full plumbing, sewer and drain work, water heaters, and commercial refrigeration for the restaurants and businesses around town. One company, one number, and a team that already knows your property.
What Has Not Changed
The technology is unrecognizable compared to 1957. Refrigerants have been through several generations. Systems are variable speed, communicating, and diagnosable from a phone. Copper has given way to PEX in a lot of applications. Camera inspection replaced guesswork in drain lines.
What has not changed is the part that actually decides whether a homeowner is satisfied:
- Telling people the truth about their equipment, including when the honest answer is that a repair will get them another few seasons and they do not need to replace anything yet.
- Pricing presented before the work starts, so nobody is surprised by an invoice.
- Showing up when we said we would, which sounds basic and is the most common complaint homeowners have about the trades.
- Leaving the house the way we found it, minus the problem.
- Standing behind the work when something is not right, without an argument.
Why Local Still Matters
A lot of home service brands in Texas today are owned by investors several states away. There is nothing inherently wrong with that, but it changes the incentives. A national operator measures a market by its numbers. A local company measures it by whether it can keep working here in ten years.
When our technicians finish a job in Longview, Kilgore, Gladewater, White Oak or Hallsville, they are working on homes belonging to people they will run into at the grocery store. That is a quality control system no corporate policy can replicate.
The Work Behind the Reputation
Nearly seventy years of goodwill can be spent in a single bad summer, so the standards are not sentimental. Our technicians are trained on current equipment rather than the systems they learned on. We stock the parts that fail most often in this climate so a repair does not turn into a three-day wait. We handle emergencies because a failed AC in a Longview August is not something that can wait until Monday.
And when a system genuinely has reached the end of its life, we walk through replacement options honestly, including the ones that cost less.
Still Here, Still Local
If your family has used Napps before, you already know what to expect. If you are new to the area or just tired of starting over with a different contractor every time something breaks, we would like the chance to earn a spot in your phone.
Learn more about our team, see the communities we serve, or schedule service with Napps Cooling, Heating & Plumbing.
Frequently Asked Questions
How long has Napps served Longview?
Since 1957. Nearly seven decades in the same community, across cooling, heating, plumbing, sewer and drain work and commercial refrigeration.
Do you serve areas outside Longview?
Yes. We cover Longview and the surrounding East Texas communities including Kilgore, Gladewater, White Oak, Hallsville, Judson, Liberty City and more.
Do you handle both residential and commercial work?
Both. Homes make up most of our work, and we also support restaurants, retailers and other businesses with commercial HVAC and refrigeration.
Is it really one company for HVAC and plumbing?
Yes, and that is deliberate. It means one number to call, one company accountable for the work, and technicians who already know your property.