Hi Eddie, just a note to tell you how good you guy did a few weeks back, we all get the mountain of complaints, and never get the praise. I called on a weekend to get help at my home with a thermostat and your guy showed up quickly, did the job, and stayed to make sure all aspects of my unit was working properly. He did this in a great mood and never made me feel that he would rather be somewhere else. I had to look on the paper work to find his name, I think it is Rich or Rick, sorry if I have this wrong. I just want to say again how happy I was with your company services and the quality of people that you have working for you. Thanks.