My name is Matt and I am the General Manager of the Cotton Patch Café in Tyler. Mike was dining in our restaurant a few weeks ago and talked to me about meeting any HVAC needs we might have. Last Friday, he was in again and mentioned again that your company (Napps) could meet any need we might have with heating and A/C. We had just received a quote from ……. for $920.13 to service one unit on the roof for us. I told Mike to give me a call/come out and give me an estimate on Monday. You called me and said you would send out Jay to come and take a look at everything for us. Jay showed up at the front door and was extremely friendly and polite! He serviced all the units on our roof, tightened two belts replaced a capacitor, etc … He also recommended some things we could do to help our units run more efficiently. All I can say is WOW!!!!! I have already contacted my Coach so we can switch from the company that we currently use (….) If your other techs are half as friendly and polite as Jay and Mike then the sky is the limit for your company!!!!!!!!